Browsing Institute of Distance Education by Subject "Service quality--Pay television"
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE PAY TV INDUSTRY- A CASE STUDY OF MULTICHOICE ZAMBIA LIMITED (The University of Zambia, 2018)The study assessed the effect of service quality of Multichoice on customer satisfaction. The target population constituted Multichoice Customers, Managers, and agents, offering Service to customers on behalf of Multichoice. ...