Browsing Graduate School of Business by Author "Nkhata, Chipo Rebecca"

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An assessment of quality of customer service provision and satisfaction at Lafarge Zambia plc

Nkhata, Chipo Rebecca (The University of Zambia, 2020)

This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to ...