EFFECTIVENESS OF THE STUDENT’S ELECTRONIC PAYMENT SYSTEM: A CASE STUDY OF THE UNIVERSITY OF ZAMBIA
Date
2018
Authors
Mwewa, Mukonde
Journal Title
Journal ISSN
Volume Title
Publisher
The University of Zambia
Abstract
The University of Zambia is a Public University which was formed by an Act of Parliament
Number 66 and saw its first intake of students in 1965. From inception to 2009 the student made
their payments manually and this had challenges on the part of students as they had to stand in
long queues. Registration used to take long and students used to face risks of loss of funds in the
proThe aim of the study was to examine the effectiveness of the student’s electronic payment system
used at the University of Zambia and the challenges associated with it. A descriptive survey was
used in the study as it was conducted using questionnaires and interview guide, data was collected
from 92 participants from a cross selection of the School of Natural Sciences students that where
randomly selected, management and other stakeholders such as Zambia National Commercial
Bank and Zambia Education Research Network who were purposively selected.The results
revealed that the system was effective though had challenges that needed to be worked on in order
for the system to be more effective. The challenges identified from the current student’s electronic
payment systems were, failure to update the students account within 48hours (32%), poor internet
connectivity (28%) and lack of network accessories and information (26%). The initiatives
suggested by participants that the University can put in place are investing in Information
Communication Technology (ICT) so as to ensure that all payments are updated and able to handlethe challenges that come with the ecommerce world.
The study recommended that the University of Zambia should invest in effective ICT on which
the electronic payment system depends on; broaden the scope of the payment system to include
more banks as well as non-bank related payment options like mobile banking; the University
should request the banks for an electronic interface to reduce physical human interaction. This
would increase the efficiency and effectiveness of the system.
Description
Thesis
Keywords
Electronic payment systems--Students(University of Zambia) , Electronic Cash (E-Cash)--Students payment