AN ANALYSIS ON DIVERSITY MANAGEMENT AT INVESTRUST BANK ZAMBIA
NDHLOVU, MIRRIAM C
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This study focused on diversity management in the banking sector, using the case of Investrust. The objectives of the study were to identify the diversity management practices that Investrust Bank views as important for retaining employees, to analyse how diversity management practices are being applied at Investrust Bank and to find ways in which diversity management can be improved at Investrust. The study utilized a descriptive research set out to analyse diversity management at Investrust Bank. The target population for the study was Branch Managers, and Staff of Investrust Branches in Lusaka. A sample of 100 respondents was selected from different branches of Investrust Bank in Lusaka. The data collection instruments used were questionnaires and unstructured interviews. The research established that Investrust Bank Plc did not have a written down policy but supports diversity management through various processes. At Investrust, the goal of diversity management is to enable all employees to reach their full potential in pursuit of the organisations’ mission. The hundred respondents who participated in the study reported that diversity management was practiced through the process of hiring, compensation system and training and development. In the study, it was found that diversity management at Investrust is imbedded in all the human resource practices and implemented as one with all the systems. The study revealed that the Bank had strategies such as balanced recruitment, support to minority groups, diversity training and equal employment opportunities. The recommendations therefore were that management and the board should further look into ways of improving diversity management in the organisation. Employees suggested that, building an inclusive and harmonious workplace is not just the responsibility of the company leadership and that bank diversity management committees could be set up to improve diversity management in the organisation.
The University of Zambia