Operation strategy for water supply service delivery in Lusaka’s uprising residential areas. a case study of Lusaka Water and Sewerage Company.
MetadataShow full item record
Access to safe and affordable drinking water is a basic need for every human being. Therefore, the main aim of this study was to assess Lusaka Water and Sewerage Company’s (LWSC) Operations Strategies in its endeavor to provide safe and affordable water services in Lusaka’s uprising residential areas. The research employed a non-intervention research design. The main primary data collection instruments used was structured questionnaires and structured interviews. 30 household questionnaires were administered to households in Libala, Chalala and Chelstone Obama residential areas respectively. Two water samples were collected randomly from each location and tested for quality. Borehole water from Chalala and Chelstone Obama was found to be contaminated with total and feacal coliform bacteria while the piped water in Libala was found to be compliant to World Health Organisation (WHO) standards. These finding were in line with previous water assessment studies that were done in similar locations less than two years ago. The average total cost for drilling and installing a borehole was K17, 351 with the reported minimum cost at K5000 and maximum at K75, 000. Majority of the respondents also reported that a decentralized water supply system was an innovative idea. The residents in Libala who already had piped water from LWSC were generally satisfied with the water services being rendered but had concerns over the high water tariffs, the late response to water problems and the elevated levels of chlorine in the water. From the overall findings obtained, the main operational core competency identified was the quality of the product (water). As a result; for LWSC to easily connect the uprising residential areas of Lusaka to its main existing system, it was recommended that LWSC formulates a well-documented Operations Strategy that will focus on the cost of the service and time of service delivery. These can be achieved through a well thought out and implementable Capacity Strategy and Asset Management. Key words: Operations Strategy, Capacity Strategy, Asset Management, Core-competency, Focus, Cost, Quality, Time
University of Zambia
SubjectLusaka water and sewerage company---Production management
Quality Control--Lusaka water and sewerage company
Water utility--water supply--Lusaka, Zambia
Water supply--Lusaka Water and Sewerage Company--Zambia
- Agricultural Sciences 
Showing items related by title, author, creator and subject.
The aim of this study is to compile a water account system in order to organise water information in a more efficient and consistent data collection system for Lusaka Water and Sewerage Company (LWSC) for the financial year 2009. It further analyses the handbook of the system of Environmental accounting for water(SEEAW), specifically looking at the physical water supply and use tables(PSUT) and how it applies in building the PSUT MAKAYI, BEN (University of Zambia, 2011)The aim of this study is to compile a water account system in order to organise water information in a more efficient and consistent data collection system for Lusaka Water and Sewerage Company (LWSC) for the financial ...
Challenges of Water Quality Water Provision to peri-urban areas by Lusaka Water and Sewarage Company:a case of Ng'ombe compound,lusaka Namafe, Namafe (2012-07-25)Water is a finite and vulnerable resource which plays a vital role in economic development. It needs to be managed through demand management (pricing) other than supply management. This study was carried out at Sable farms ...
Privatisation of council water supply services: An evaluation of performance, efficiency and effort by the new water providers to improve service delivery: The case study of Lusaka Water and Sewerage company Banda, Fred (2012-08-01)The purpose of this dissertation was to evaluate the effort, efficiency and performance of private water utilities to improve service delivery in Chawama Township, by Lusaka Water and Sewerage Company (LWSC). 200 household ...