An evaluation of enterprise resource planning (erp) on the performance of the national pension scheme authority (NAPSA).

Abstract

Enterprise Resource Planning (ERP) systems utilization have been limited to few large companies in Zambia and specifically to commercial oriented parastatals, for instance The National pension Scheme Authority which have adopted information systems as a tool to improve efficiency and effectiveness. ERP projects are capital intensive and different companies adopt different methods while implementing ERP systems, they undergo many challenges and overcoming these challenges determine the level of success of the project. The extent of an ERP implementation in an organization is necessary to determine the success of the project. The extent is determined by the number of ERP modules deployed, level of integration with existing systems and collaboration between business units. The study focused on Establishing the relationship between Enterprise Resource Planning (ERP) and organisational performance in the pension industry. Therefore, the objectives were to determine the effect of facility layout on organisational performance, to determine the effects of information system on organisational performance, establish the relationship between Human Resource allocation and organisational performance and to determine the effects of technical support on organisational performance in NAPSA. This was a case study and a questionnaire was used to collect data from middle managerial staff of the National Pension Scheme Authority (NAPSA) and analysis was done using frequency and percentages, means and standard deviations, then regression analysis. The results revealed that, a percentage change in human resource allocation leads to a 30.7% change in organization performance while a percentage change in technical support leads to 18.6% change in organizational performance. A percentage change in Information system, effectiveness, facility layout and innovation leads to a 16.3%, 11.3%, 2.6% and 5.1% or organisation performance respectively.Therefore, the results established that there is a relation between ERP and organizational performance in the national pension scheme Authority. Key words Enterprise Resource Planning, Information System, Human Resource Allocation, Technical Support, Organization Performance.