• Login
    View Item 
    •   UNZA Repository Home
    • Theses and Dissertations
    • Institute of Distance Education
    • View Item
    •   UNZA Repository Home
    • Theses and Dissertations
    • Institute of Distance Education
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Interpersonal conflict management strategies used at Oryx energy company limited of Lusaka, Zambia.

    Thumbnail
    View/Open
    Kapahi' final report final final.pdf (557.0Kb)
    Date
    2022-07-04
    Author
    Samanana, Kapashi Petronellah
    Type
    Thesis
    Language
    en
    Metadata
    Show full item record

    Abstract
    This study sought to assess interpersonal conflict management strategies used at Oryx energy company limited of Lusaka-Zambia. This took a qualitative case study research design whose main objectives were to establish the perception that employers and employees had on the term conflict management, establish the strategies used in conflict management, identify the causes of interpersonal conflicts, explore the effects and establishing the challenges faced in conflict management. The population included all the employers and employees of Oryx Energy Company Limited with the sample of 11 participants which comprised of 1 employer and 10 employees. The findings of the study were that some employees and the employer had a good understanding of the term conflict management. Most of them stated that conflict management is a way of resolving a conflict. Other findings were that interpersonal conflicts between employees and employers were caused by favoritism, communication breakdown, unsatisfactory labor allocations and laziness. It was also established that conflict in work places affect the company’s productivity, employees’ morale towards work and cause divisions. Similarly, the study also established that challenges faced by the management in conflict management process were employees’ inability to read the laid down procedures and lack of external support from unions and government. However, most of all, the study found out that among the variety of strategies used, dialogue and collaboration were found to be the most effective ones in the resolution process of conflicts. From the findings, it was concluded that all the objectives were exhausted accordingly. The findings were good and displacement was done according to all the objectives. The study however, gave a number of recommendations in line with the objectives. These recommendations were as follows: Labour experts and authorities in the Ministry of labour should hold workshops that would include training in management of conflicts in the Organizations, employers should also be encouraged to adopt a compromising style and strategies such as no attention, physical separation and limited interaction in conflict management. Above all, the significance of the study was to be applicable to situations that try to resolve interpersonal conflicts between employers and employees and help government and stakeholders in adopting effective measures for conflict resolutions
    URI
    http://dspace.unza.zm/handle/123456789/7575
    Publisher
    The University of Zambia
    Subject
    Interpersonal conflict.
    Conflict management.
    Description
    Thesis
    Collections
    • Institute of Distance Education [392]

    DSpace software copyright © 2002-2016  DuraSpace
    UNZA homepage | UNZA Library | Contact Us | Send Feedback
    Theme by 
    Atmire NV
     

     

    Browse

    All of UNZA RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    DSpace software copyright © 2002-2016  DuraSpace
    UNZA homepage | UNZA Library | Contact Us | Send Feedback
    Theme by 
    Atmire NV