The views of employees on change of ownership of state owned companies from government to private owned: a case of Zambia telecommunications company (Zamtel).
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The Zambia Telecommunications company (ZAMTEL) began in 1975 as the Zambian Post and Telecommunication Corporation (PTC) which was formed from the General Post Office (GPO). In July 1994 the government of Zambia passed a Teecommunications Act that led to the splitting up of the Post and Telecommunications Corporation into two separate companies: the Zambia Postal Services Corporation (ZAMPOST), and the Zambia Telecommunications Company (ZAMTEL). The Company falls under the jurisdiction of the Ministry of Transport, Works, Supply and Communications. In 2010, the Zambian government, under the Movement for Multi-Party Democracy (MMD) President, Rupiah Banda, sold 75% of the Zamtel to the Libyan company, LAP Green Networks. The 2011 Zambian national election saw the incumbent MMD party replaced by the opposition Patriotic Front (PF). President Michael Sata ordered a reversal of the $257m deal and the government of Zambia seized control of Zamtel. This thesis is a case study of organisational change taking place at ZAMTEL, and how employees are reacting to the change process. The research was mainly descriptive. Secondary data was used to answer the research questions. Questionnaires, indepth discussions, interviews and observations were the main research instruments. The study concluded that organisational change is taking place at ZAMTEL, and that while some employees have responded positively to change, others have been negative. The study also concluded that the strategic leader is playing an important role in the change effort. The research concludes by making recommendations on how to further improve and manage the change process at ZAMTEL.
The University of Zambia