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Chitumbo, Eness. M. Miyanda and Chewe, P. 2015. ‘Social Media Tools for Library service delivery in Higher learning Institutions: Case of University of Zambia and National Institute of Public Administration Libraries.
(Research Journal of Library Sciences, 2015) Chitumbo, Eness M. Miyanda
This research paper investigated how social media tools (SMTs) can be leveraged to market library services by libraries in higher learning institutions. Questionnaires and interview guides were used in the data collection process from two academic libraries in Zambia, namely; the University of Zambia (UNZA) and National Institute of Public Administration (NIPA) Libraries. Data analysis was done using Statistical Package for Social Science (SPSS) and content analysis. Findings indicate that both librarians and students only used social media for social networking purpose. The study further noted that there were a number of potential challenges such as limited Internet access points, poor Internet connectivity and Lack of awareness of some exiting SMTs by most librarians and users. These need to be resolved for the use of SMTs to be successful. However, nearly all the participants acknowledge the value in using SMTs in library service delivery and hence supported its adoption.
Copyright in Light of Effective Access to Research Information in Digital Era
(Chitumbo, Eness M. Miyanda. 2015. ‘Copyright in Light of Effective Access to Research Information in Digital Era.’ Global Journal of Interdisciplinary Social Sciences, 4(4), pp.6-14. ISSN: 2319-8834, 2015) Chitumbo, Eness M. Miyanda
Introduction: Information forms the foundation of every human activity. People can only make right decisions and participate in national development activities if they have access to relevant information. But how can information be made available in the light of copyright? Objectives: To examined the effectiveness of copyright in addressing interests of rights holders on one hand and information users (Public) on the other. Methods: This was a literature review. The methods of research involved consultation of literature done by different experts. Findings: The study established that copyright is meant to serve the interests of rights owners where “fair use” is to enable authors distribute or sell their work for financial and moral benefits. However, exceptions in the digital environment have been affected by TPMs. To this effect the study recommends the consideration of existing and more exceptions in digital era, Government documents to be in public domain, and promotion of FOSS and open access publishing
Harnessing Online Resources for Distance Learning at the University of Zambia
(The International Journal of Multi-Disciplinary Research, 2017) Chitumbo, Eness M. Miyanda; Chewe, Pailet
Purpose: The purpose of this study was to investigate how the integration of institutional electronic resources into distance learning can improve usage of e-resources at the University of Zambia. The study also ascertained the value and ease of use of remote access towards aiding distance students access institutional e-resources as well as the user-friendliness of the databases to enable users retrieve relevant information within reasonable time. Methods: The study adopted a case survey design and used both quantitative and qualitative methods of research. Structured questionnaires were used to collect responses from a purposively selected sample of 60, drawn from a total population of 12,500 distance learning students registered under the Institute of Distance Education. The statistical package for the social sciences (SPSS) software was used to analyse quantitative data into frequencies and percentages and content analysis was used to analyse qualitative data sets. Findings: The study established that the majority of the respondents were aware of and used e-resources for academic purposes, hence rated the electronic databases highly. It was further established that they encountered a number of technologically related barriers. E.g. Insufficient computers, slow Internet connectivity, lack of ICT skills, etc. The results also indicated that remote access was a useful information retrieval tool. Most students were in support of integrating online resources into distance learning programs because of the potential benefits that comes with it. Research value: It is hoped that the findings of this study will help UNZA capture the challenges distance learning students face as they interact with the remote access tool, hence help the institution to appropriately respond to these challenges.
Knowledge Management Culture among Library Cataloguers: the University of Zambia Library Experience
(University of Nebraska - Lincoln, 2017) Chitumbo, Eness M. Miyanda; Kanyengo, Christine W.
This paper assesses knowledge management processes and practices of the Cataloguing department of the University of Zambia Library; investigates factors that lead to poor working systems among Cataloguers; cause inconsistencies and data redundancy in the library’s database. A case study approach was adopted, with the aim of getting detailed information and insights into the experienced problem of inconsistencies and duplication of the data. Structured questionnaires and interview guides were used to collect data. The results show that there is little knowledge sharing and transfer amongst the cataloguers; use of existing rules or standards such as Anglo American Cataloguing Rules and Library of Congress Cataloguing Schedules with its Subject Headings is compromised by the poor grounding of Cataloguers. The study indicates that there is no system in place to manage tacit knowledge; lack of proper training and skills in cataloguing and; not being able to seek help from colleagues; lack the ability of verifying the existence of materials in the database before working on them and simply human error. There is little systematic knowledge sharing and transfer of knowledge among cataloguers. Although there is use of existing standards; this is compromised by lack of knowledge of cataloguing. The study also identifies formulation of policies on the sharing of knowledge.
Moodle Adoption at the University of Zambia: Opportunities and Challenges.
(Science Journal of Sociology & Anthropology, 2012) Chitumbo, Eness M. Miyanda; chewe, Pailet
Using the Internet to enhance e-learning has become a trend in modern higher education institutes. E-learning systems are increasingly becoming an important part of the strategy for delivering online and flexible elearning. The main advantage of e-learning is the opportunity for students to interact electronically with each other and their teachers during forums, on discussion boards, by e-mail and in chat rooms. Though recognizing that the world at large will continue to use terminology in different and often ambiguous ways, the term e-learning is used to refer to the on-line interactions of a variety of kinds that take place between learners and instructors. This study set out to understand the potentials and challenges of adopting Moodle e-learning software at the University of Zambia (UNZA). Specific objectives were to establish awareness and usage levels of Moodle, potential benefits and challenges and possible adoption strategies. Results indicated that majority of UNZA community were not aware of Moodle's existence and thus did not use it. It was however, established that despite people not knowing of Moodle's existence, a larger population was willing to support its adoption. The study also revealed that UNZA has the capacity to effectively implement Moodle due to the availability of skilled manpower, ICT facilities such as Internet/intranet connectivity and infrastructure. The research further established various strategies that would lead to a successful adoption process such as (1) train lecturers first so that they could in turn train their students (2) conduct campus-wide sensitization campaigns through workshops and (3) implement Moodle in stages.
Usage levels of Serial Publications at the University of Zambia Library.
(Global Journal of Interdisciplinary Social Sciences, 2015) Chitumbo, Eness M. Miyanda
Objective: The study investigated factors that lead to less usage of serials in the University of Zambia Library. Design/Method: The study combined qualitative and quantitative research designs. Questionnaires and interview guides were used for data collection from a sample size of 170 students. Data analysis: Data from questionnaires was analysed using Statistical Package for Social Sciences, while data from interviews was done thematically through content analysis Findings: Levels of serial usage were low due to lack of knowledge of serials collection and its services by users, inadequate search skills, inadequate orientation of students at 1st year level and later on, collection not comprehensive, outdated resources, collection being closed access, etc. To improve serial usage, the library must be run by qualified staff who should adequately guide and train users on how to access, retrieve and use journals. Other aspects included effective marketing strategies and provision of current journals in all subject areas. Key words: Serials, Journals, Usage, University of Zambia, Students

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