Electronic records management in selected government ministries and parastatals in Zambia.
| dc.contributor.author | Muntanga, Elijah | |
| dc.date.accessioned | 2025-08-19T15:01:26Z | |
| dc.date.available | 2025-08-19T15:01:26Z | |
| dc.date.issued | 2025 | |
| dc.description | Thesis of Master in Library and Information Science | |
| dc.description.abstract | This study aimed at investigating electronic records management in government ministries and parastatals in Zambia. The study’s specific objectives were to: establish the extent to which government ministries and parastatals in Zambia keep e-records, establish if there is a legal framework, policies and standards governing e-records management, assess the level of knowledge and training of staff in e-records management, determine the ICT infrastructure available for keeping e-records, and establish the possible challenges for e-records management. Employing the Technology-Organisation-Environment (TOE) framework as a guiding theoretical lens, this quantitative study adopted a survey research design to collect data from 50 purposively selected government ministries and parastatals in Zambia. Hand-delivered questionnaires were used to gather data from records officers, registry clerks, or officers responsible for records management within these institutions. The data collected was subsequently analysed quantitatively using the Statistical Package for Social Sciences (SPSS) software version 23. The findings of the study established that 76% of government ministries and parastatals in Zambia keep e-records which include emails, policy documents, minutes of meetings, court proceedings, memos, reports, official speeches, contracts, press statements, tax invoices, workshops/conferences, and business plans. However, a significant portion of these e-records were found to be stored on personal computers as evidenced by 50% of government ministries and parastatals in Zambia. The findings further show that the adoption and use of electronic records management systems in government ministries and parastatals in Zambia is not widespread. Only 9.5% of government ministries and parastatals in Zambia have deployed Electronic Document and Records Management Systems (EDRMS) commercial software such as the Total Records and Information Management (TRIM) and HP Records Manager. The findings also revealed that Zambia has relevant legislative frameworks to support e-records management which include the Electronic Communications and Transactions Act of 2021, and the Electronic Government Act of 2021. However, the majority 86% of government ministries and parastatals in Zambia were ignorant about the existence of these laws. Further, it has also been established that Zambia has a Public Service Records Management Policy and the Registry Service Manual to guide the management of records within the entire public service. However,the majority 76.2% of government ministries and parastatals in Zambia were not familiar with these records management tools. Additionally, it has also been revealed that considerably high | |
| dc.identifier.uri | https://dspace.unza.zm/handle/123456789/9374 | |
| dc.language.iso | en | |
| dc.publisher | The University of Zambia | |
| dc.title | Electronic records management in selected government ministries and parastatals in Zambia. | |
| dc.type | Thesis |