Social media mediated library services during coronavirus (COVID-19) pandemic lockdown: a case of university of Zambia library.
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Date
2022
Authors
Banda, Boniface and Chewe, Pailet
Journal Title
Journal ISSN
Volume Title
Publisher
Library Philosophy and Practice
Abstract
Between March and May 2020, Zambia was under a COVID-19 pandemic lockdown. Amidst this lockdown, libraries migrated most of their services online. This development resulted in an increased adoption of social media for delivering library services. However, little is known about the usefulness of social media for library service delivery at the University of Zambia during the lockdown. To address this gap, this study investigated how the library deployed social media to support the core business of its parent institution during the lockdown. Using a questionnaire, data was collected from 50 respondents. Quantitative data were analyzed using the statistical package for social sciences while qualitative data were coded and analyzed thematically. Results show that WhatsApp (100%) was the most popular tool followed by Facebook (98%). This study makes noteworthy practical
contributions and valuable information to inform future planning.
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Article