Quality assurance mechanisms that enhances academic and administrative performance in public higher learning institutions in Zambia.
Date
2025
Authors
Daka, Harrison;
Mijere, Shanziwe Abesi;
Bwembya, Ireen;
Mulenga – Hagane, Lydia Mukuka;
Banda, Boniface;
Chazanga, Friday Chasowa.
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Research and Scientific Innovations (IJRSI)
Abstract
The study evaluated how the quality assurance mechanisms in Higher learning institutions in Zambia enhances academic and administrative performance. The objective was to evaluate quality assurance mechanism effectiveness in enhancing academic and administrative performance. The study employed a convergent parallel mixed-methods design, collecting quantitative data through questionnaires from 89 academic staff and qualitative data through interviews with 20 administrative staff and Quality Assurance Directorate personnel. Data analysis included descriptive statistics, chi-square tests, correlation analysis, multiple regression, and thematic analysis. Quality assurance mechanisms showed varying effectiveness across functions, with student assessment rated highest (mean=1.92). Regression analysis identified awareness level as the strongest predictor of perceived effectiveness (β=0.412, p<0.001). Training status was the strongest predictor of high staff engagement (OR=4.816, p=0.012), with trained staff nearly five times more likely to engage actively. Based on these findings, the study recommends implementing a tiered quality assurance training framework, developing discipline-sensitive quality assurance approaches, and establishing a decentralized quality assurance support structure with designated officers in each school.
Keywords: Quality Assurance, Higher Education, Academic Performance, Administrative engagement, Institutional Effectiveness
Description
Article on Quality Assuarance