Digital platforms and how they affect human resource planning in Zambia’s commercial banks a case study of Zambia National Commercial Bank Plc (ZANACO).
| dc.contributor.author | Mbambiko, Foster | |
| dc.date.accessioned | 2024-09-03T12:34:39Z | |
| dc.date.available | 2024-09-03T12:34:39Z | |
| dc.date.issued | 2024 | |
| dc.description | Thesis of Master of Business Administration - General. | |
| dc.description.abstract | The study assessed the effect of digital platforms on human resource planning in Zambia`s commercial banks looking at ZANACO Plc as a case study. Traditional approaches to recruitment are being swiftly supplanted by digital alternatives, exemplified by the use of social networking platforms and web-based tools such as Facebook, LinkedIn, WhatsApp, Twitter (X), Instagram and others, for recruitment purposes. However, a problem has arisen, lack of digital skills has emerged as a barrier to employment, it is with this in mind that this study was conducted, to investigation the effects of digital platforms on human resource planning activities such as recruitment. A sample of fifty-four (54) respondents comprising of staff that operate in the HR department, including branch managers were engaged for this study. Primary data was obtained by way of questionnaires and oral interviews, Secondary data on the other hand was obtained from existing empirical studies and written books and Magazines. Data for this study was analyzed using the statistical Package for the social sciences (SPSS) version 26.0 and Microsoft excel. These tools allowed the researcher to conduct hypothesis testing and linear regression analysis in order to check for the significance of the results. These tools facilitated for the analysis of quantitative data. Qualitative data was organized according to the themes and analyzed according to those themes. Thus, assembling of themes was done to put data to shape in the study. Three key analyses were done to come up with the major study findings and interpretation of those study findings. The first was the descriptive analysis where the background information of the respondents was presented. The second was the regression analysis that was used to assess the impact of individual variables on the operation of the HR systems and thirdly, ANOVA was used for the joint significance of the variables. Specifically, a 1% increase in digital platforms for recruitment processes would improve HR efficiency by 38.8%, holding other factors constant. The study has established a significant impact of digital platforms on the efficiency and effectiveness of the HR operation process at ZANACO. The study has established a significant and positive long run impact of digital platforms on the efficiency and effectiveness of the HR planning process within ZANACO. The results were significant at a P-value of 0.05 or P≦0.05 | |
| dc.identifier.uri | https://dspace.unza.zm/handle/123456789/8834 | |
| dc.language.iso | en | |
| dc.publisher | The University of Zambia | |
| dc.title | Digital platforms and how they affect human resource planning in Zambia’s commercial banks a case study of Zambia National Commercial Bank Plc (ZANACO). | |
| dc.type | Thesis |