Leveraging civic education as a strategic approach in managing conflicts among health workers in Zambia.
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Date
2020-12
Authors
Muleya, Gistered
Mambwe, Matilda
Hamainza, Viola
Simwatachela, Rachael
Mundende, Kasonde
Simui, Francis
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Research and Innovation in Social Science (IJRISS) |Volume IV, Issue XII
Abstract
The study sought to propose alternative strategies
General Nursing Council (GNC) can use in managing conflict
among health workers in Zambia. It was a descriptive qualitative
design and data was generated using interview guides. Purposive
sampling procedure was used to target thirty-eight (38)
participants. The data generated was analyzed thematically and
the main findings among others were that the General Nursing
Council needed to be re-engineered if it were to attend to the
needs of the nurses as well as managing the perceived conflicts
within and among the groups in the profession; the study further
revealed that there was need for the GNC to decentralize its
operations across the country so that it can effectively manage
the perceived conflicts associated with the nursing profession;
the study further noted that peace and conflict related topics
could be incorporated into the nurses curriculum in order to
equip the researchers and practitioners in the field on the best
ways and means of managing conflicts in the nursing profession
as well as the health workers alike. The study therefore
concludes that the health workers should be informed on the best
practices of resolving conflicts that come in the line of their duty
and that the GNC should come up with civic education
programmes that will support the nurses and other health
workers in managing conflicts in the places of work.
Description
Keywords
Conflict management. , Civic education. , Alternative strategies. , General nursing council. , Health workers.