Causes and effects of conflict at social security institution: a case study of National Pension Scheme Authority (NAPSA) in Zambia.
Loading...
Date
2022-06-28
Authors
Chisanga, Chrispin
Journal Title
Journal ISSN
Volume Title
Publisher
The University of Zambia
Abstract
The purpose of this study is to investigate the Causes and Effects of Conflict at National Pension
Scheme Authority in Zambia. The study employed descriptive research design and used
questionnaire to collect data from sampling frame of 200 of which 20 respondents participated in
this research in at NAPSA in Lusaka District. The research revealed that limited resources was
the major cause of conflict and that conflicts had both negative and positive effects on institution
when managed properly, the positive effects could be used to encourage organizational
innovativeness and build cooperation among the employees. It also revealed that Management
could also set standards that were specific, measurable, achievable, and realistic and should
indeed have time limit as Strategies.
The findings revealed that the way committee handle conflicts was effective in organization at
NAPSA and that all issues of grievance were reviewed and resolve by the committee, by
convening a meeting with affected parties and a mediator to preside, by interviewing employees
involved and come up with a solution. Disputes were submitted to the committee and the
aggrieved parties submitted their case and holding negotiable meetings. Conflict was an
inseparable aspect of people as well as organizations' life. The result also show that conflicts
occurred because of competition for supremacy, leadership style and scarcity of common
resources. If a conflict was not well and timely managed, it could lead to low productivity or
service delivery. The results show that conflict could sometimes produce positive results, if well
managed. Thus, not all conflict situations were bad. Efforts should always be made to ensure that
the causes of conflicts were addressed as soon as they were noticed.
The research concluded that early recognition and paying attention to the conflicting parties and
negotiation between parties involved in the conflict should be adopted in resolving conflicts
while force or intimidation should never be used to resolve conflicting parties. Force and
intimidation could only be counterproductive.
Description
Thesis
Keywords
Causes and Effects of Conflict. , Conflict management. , Conflict resolution. , Social security.