Institute of Distance Education

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    An investigation of knowledge management and its influence on organisational performance: a case study of the Zambia revenue authority.
    (The University of Zambia, 2023) Namfukwe, Lukonde
    This study examined the knowledge management practices and its influence on performance at the Zambia Revenue Authority Headquarters in Lusaka. A case study design based on the quantitative approach was used in conducting this study. The data was collected through structured questionnaires comprising of closed-ended questions. A total of 108 employees responded to the questionnaire. SPSS version 25 was used as the statistical software for data analysis. The study findings revealed that a slightly large proportion (58%) of the respondents reported that there is a KM strategy/or policy at the Authority. The study findings suggest that KM has been partially integrated in the operations of the Authority. The study found that the Authority has several KM strategies in place to support the process of managing knowledge within the institution. The most common type of KM strategies reported by the respondents included database management systems (81.5%), Website (s) on its activities (74%), shared databases (71.3%), electronic mails (70.4%), internet and intranet (66.7%). The study established several knowledge capture and acquisition sources commonly used to capture and acquire knowledge include formal discussions/brainstorming, meetings/discussions, appraisals/evaluations, and lessons learned from projects. The study found that knowledge is moderately shared among different functional units within the Authority. Most of the respondents (76.9%) broadly agreed that the Authority utilises various written devices such as newsletter and manuals, to store the knowledge they capture from employees. Overall, it was established that KM practices significantly influence organisational performance. The findings revealed a positive highly significant relationship between Knowledge Capture and Acquisition and Organisational Performance. A significant positive relationship was also found between Knowledge Storage practices and Organisational Performance and between knowledge Sharing practices and Organisational Performance. However, no significant relationship was found between Knowledge Utilisation practices and Organisational Performance. The study findings provide a basic understanding of knowledge management practices and their influence on performance at the Zambia Revenue Authority. The study recommends that tax organisations should adopt KM practices to enhance their organisational performance; and consequently, may improve their service delivery. Keywords: Employees, knowledge management practices, knowledge management practices, knowledge sharing, performance, storage, strategy.
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    An investigation of the use of social media among students with visual impairments in Zambian secondary schools: a case of selected secondary schools for the blind in Zambia.
    (The University of Zambia, 2023) Goma, Martha Wailora
    This study examined the use of social media among students with visual impairments in three selected secondary schools located in three provinces of Zambia. The specific objectives of the study were: 1) to explore the extent to which students with visual impairment used social media; 2) to determine the types of social media platforms mostly used by students with visual impairment; 3) to establish reasons why students with visual impairment engage in using social media; and 4) to establish the impact of social media on the social life of students with visual impairment and 5) to identify the challenges that students with visual impairment face when using social media. This was a case study of three selected schools in Zambia namely: Ndola Lions School, Magweru Secondary School and Munali Secondary school. The questionnaire was used to collect data from a sample of 78 Visually Impaired (VI) pupils conveniently selected from the three schools. Data was analysed using SPSS version 25. The study findings revealed that students were engaged in social media and they used it several times a day. The study found that the commonly used social media platforms in their order of frequency included WhatsApp, Facebook, Twitter, Instagram, and YouTube. The study also established that VI students engage in social media for various reasons ranging from accessing and sharing information, socialising with friends and family and facilitating schoolwork. It was clear from the study findings that social media use has had a positive impact on the social life of students with visual impairment. The study also identified several challenges that visually impaired (VI) pupils face when using social media. This study recommends that there was need for stakeholders in the education sector to find innovative ways to promote the use of social media among visually impaired (VI) students in institutions of learning for promoting educational purposes. Keywords: Impact, Socia media, Use, VI pupils, Social media platforms.
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    A civic perspective of the nature and scope of bride-price among the Mambwe people of Mbala district of Zambia’s Northern province.
    (The University of Zambia, 2021) Musonda, Francis
    The purpose of the study was to investigate the nature and scope of bride-price among the Mambwe people of Zambia’s Mbala District of Northern Province, from a civic perspective. The research employed a qualitative approach. A qualitative based research approach was used because of being particularly concerned with the way in which people understand and give meaning to their social world. A Case Study design was applied. The target population included marriage counsellors, village headmen and marriage men and women. A sample of 26 participants was used which comprised of four (4) marriage counsellors, four (4) village headmen and eighteen (18) married men and women. Purposive sampling procedure was used in the selection of participants. The research employed focus group discussion and structured interview as research instrument. The researcher employed thematic analysis method complimented by in-depth explanations presented in narrative form as obtained from the participants, summarizing of key findings as well as the interpretations. The study found bride-price to be a historical cultural practice that is used to validate or solemnize marriages. Bride-price is paid in form of money or in kind. In traditional societies bride-price has had a cultural significance of legitimizing marriages. The study revealed a number of positive implications that included, sign of respect and honour, sign of love and act as a unifier and solidification of marriages. However, the findings revealed that bride-price has had been changing i.e. it has been “dynamic” from time to time, and because of modernization the practice has been influenced by social, economic and cultural changes. Its historical integrity, benefits and its significance have been affected. From the research findings, bride payment is linked to be among the causes of gender inequalities in households by contributing to male dominance in marriages, women sexual abuse in marriages, limited decision making for women and economic burden on the part of men. The study recommends that the government through line ministries in collaboration with traditional leaders and civil society organisations should come up with sensitisation programmes for married people and those intending to marry and explain the cultural significance of brideprice. Government should also come up with legislative laws on the minimum and maximum amount to pay as bride-price. The act of refunding bride-price in ill-health marriages has to be abolished. Keywords: Bride-price, marriage, civic, masculinity, femininity and customs.
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    An investigation of the causes of poor academic performance of pupils in grade seven (7) final examinations in selected primary schools of Mungwi district.
    (The University of Zambia, 2017) Mukanu, Stephen
    The main purpose of this study was to determine the factors that have contributed to the poor academic performance of learners in grade seven (7) final examinations in Mungwi District of Northern Province. The study sought to fulfill the following objectives: To assess how the school based factors have contributed to poor academic performance of pupils in grade seven (7) final examinations in selected primary school of Mungwi District, to determine pupil related factors that have contributed to the poor academic performance of pupils in grade Seven (7) final examinations in selected primary schools of Mungwi District and to establish strategies on how pupil performance in grade seven final examinations can be improved in selected primary schools of Mungwi District. A qualitative methodology was used to gather data for this research. Data was gathered using structured interviews and focus group interviews/discussion. This research study was guided by the constructivism theory. Research participants included: The head teachers, grade seven teachers and grade seven pupils. The findings of the study were as follows: It was clear that the Primary schools in Mungwi were not provided with physical teaching and learning aids. The study also revealed that the government of the republic of Zambia was not adequately funding the primary schools in Mungwi District. The class size was found to influence the teaching and learning process. It was also established that there was no proper supervision of teachers by both internal and external monitors. The study also revealed that the rate of absenteeism was high in selected primary schools of Mungwi District. Furthermore, it was evidenced that most of the parents or guardians had low educational attainments. These parents were not helping and encouraging their children to learn. The study concluded that learners from poor families were more likely to have poor academic performance at school. This study also revealed that most of the learners were covering long distances to and from school. It also clearly established that a good number of pupils had bad attitude towards learning. Arising from the findings and discussions that addressed all the objectives, this study made the following recommendations: The Government of the Republic of Zambia through the Ministry of General Education should be providing schools with adequate funding for teaching and learning facilities, the school community partnership should be encouraged to support the development of schools to improve the facilities and ensure that the schools have enough instructional materials vii for effective teaching and learning, the school administrators should make sure that Classes are made manageable by adding more streams in schools where the classes are large or overcrowded, Internal and external monitoring must be carried out periodically so that the standards of education are regularly assessed and controlled and lastly, the Government of the Republic of Zambia through the Ministry of General Education should construct a primary school within the radius of four kilometers (4km) so that absenteeism as the result of covering long distances to school can be reduced. Key terms academic, performance, primary, school, examination, attainment, leaning.
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    The role of the youth in Zambia’s democratic dispensation: a case of selected townships of Lusaka district.
    (The University of Zambia, 2017) Musonda, Patricia
    This research was based on the role of the youth in Zambia‘s Democratic Dispensation in selected townships of Lusaka district. Its main purpose was to establish the role of the youth in Zambia‘s Democratic Dispensation and also suggest possible ways to enhance proper youth participation. The study was guided by the following main research question ‗What is the role of the youth in Zambia‘s Democratic Dispensation? This question formed the main basis for the achievement of the study‘s overarching purpose outlined above. A qualitative methodology was used to gather data for this research. Data was gathered using semi-structured interviews and focus group interviews/discussion. The research participants included: political party youth leaders, community youth leaders and youths from selected townships of Lusaka district. The following findings resulted from the study: Youths have been marginalised in Zambia‘s Democratic Dispensation, they have been used as tools of violence, participating in negative vices such as riots and political party fights as political cadres, their image has been destroyed and they cannot be trusted; Youths should stand as councilors and members of parliament representing their community, they should also engage in educating community members on national political matters; Youth participation enhances Democracy through the various activities that the youth take part in such as voting, discussions and debates on television and radio; Youths encounter a number of challenges such as unemployment, lack of practical skills, lack of funds, marginalization and all these hinder effective youth participation; A number of strategies can be suggested to enhance effective youth participation in Zambia‘s Democratic Dispensation such as providing youth with necessary practical skills, creating employment and provide funds for entrepreneurial ventures. The main conclusion of the study was that youths have been greatly marginalised in Zambia‘s Democratic Dispensation and their image has been destroyed over the years. The leaders in power choose to use the youths as tools of violence, playing the role of political cadres and pushing political agendas. Youths could play more formidable roles such councilors, members of parliament, engaging in national discussions on policy issues and also sensitising community members on important national matters. This is all because youth participation enhances democracy through the above stated activities. The Youth encounter challenges that hinder and block their effective participation in Zambia‘s Democratic Dispensation and as such efforts should be made to address such challenges. One of the main Recommendations pointed out by the study is that more youths should be appointed to leadership positions and that employment and funds should be provided to the youth in order to enable them stand on their own as well as enhance their effective participation in Zambia‘s Democratic Dispensation. Key terms: Democracy; Dispensation; Youth; Politics; Violence; Strategies; Identity; Participation, Challenge; Enhance