Challenges in the implementation of quality assurance mechanisms at the university of Zambia.
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Date
2025
Authors
Shanziwe, Abesi Mijere; Harrison, Daka; Mukuka, Lydia, Mulenga – Hagane; Ireen, Bwembya; Boniface, Banda; Friday, Chazanga and Mulenga-Hagane, Mukuka Lydia.
Journal Title
Journal ISSN
Volume Title
Publisher
Science and Education Publishing
Abstract
The study examined the implementation challenges faced by both academic and administrative staff of quality assurance mechanisms at the University of Zambia. The study employed a convergent parallel mixed methods design, collecting quantitative data through questionnaires from 89 academic staff and qualitative data through interviews with 10 administrative staff and 5 Quality Assurance Directorate personnel and 5 students in leadership. Data analysis included descriptive statistics, correlation analysis, multiple regression and thematic analysis. Findings revealed that resource constraints emerged as the predominant implementation challenge (84.27%). Qualitative findings revealed improved role clarity and streamlined processes attributed to quality systems, but severe understaffing and infrastructure limitations hindered implementation. Based on these findings, the study recommends implementing a tiered quality assurance training framework and establishing a decentralized quality assurance support structure with designated officers in each school.
Keywords: Quality Assurance, Higher Education, Staff Perceptions, Academic Performance, Institutional Effectiveness
Description
Article in Journal of Innovations in Teaching and Learning, 2025, Vol. 5, No. 1, 68-76