An Evaluation of the Communication Strategies Used By Highier Institutions of Learning To Prevent Student Unrest: a Case Study of Evelyn Hone College of Applied Arts And Commerce

Ngazimbi, Pauline

An Evaluation of the Communication Strategies Used By Highier Institutions of Learning To Prevent Student Unrest: a Case Study of Evelyn Hone College of Applied Arts And Commerce

dc.contributor.author	Ngazimbi, Pauline
dc.date.accessioned	2012-01-19T08:34:40Z
dc.date.available	2012-01-19T08:34:40Z
dc.date.issued	2012-01-19
dc.description.abstract	Evelyn Hone College of Applied Arts and Commerce (EHCAAC) has been facing incidents of student unrest for a long time. This report is a result of a study that was carried out to evaluate the communication strategies used by EHCAAC to prevent student unrest. Participant observation, in-depth interviews and quantitative survey were used for data collection. It was discovered that management communicated to students through a variety of interpersonal and mass communication channels. Students only used a variety of interpersonal communication channels. Most of the channels enabled management and students to communicate effectively. The study also found out that students faced problems related to poor management communication, inadequate accommodation, inadequate learning materials and equipment, inadequate bursaries and poor sanitation. The problems would lead to student unrest in which 46.5 per cent of the students would participate. The study established that, to prevent student unrest,management met students regularly; practised an open-door policy; orientated new students; involved students in decision-making; attended to problems promptly; and provided accurate and complete information on time. To some extent, the communication strategies promoted mutual understanding with the students. However, they were not effective enough to prevent student unrest. Students also took up some quite effective steps to promote a good relationship with management. It is recommended that management solves the problems facing the students and ensures that all the communication channels and strategies are 100 per cent effective.	en_US
dc.identifier.uri	http://dspace.unza.zm/handle/123456789/1010
dc.language.iso	en	en_US
dc.subject	Communication in Education--Zambia	en_US
dc.subject	Education--Information Services--Zambia	en_US
dc.title	An Evaluation of the Communication Strategies Used By Highier Institutions of Learning To Prevent Student Unrest: a Case Study of Evelyn Hone College of Applied Arts And Commerce	en_US
dc.type	Thesis	en_US