Factors influencing employee engagement at workplace in Zambia : case study of Investrust bank plc in Lusaka.

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Date
2023
Authors
Mulenga, Monica
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Publisher
The University of Zambia
Abstract
The aim of the study was to ascertain the factors that enhance employee engagement at Investrust Bank PLC. The study used primary data sources and was collected using questionnaires. The study had a sample size of 200 respondents and were chosen using simple random sampling. The current study is quantitative thus a correlational research design was used. Thus, correlational research design was employed in this study in order to ascertain the factors that enhance employee engagement. Primary data collected from the questionnaires was coded in Statistical Package for Social Science (SPSS) version 26. Demographic profiles were presented using graphs and tables. Statistical methods such as Chisquare, Pearson’s correlation and simple linear regression analysis are statistical test that were employed to answer the hypotheses statements and research objectives. The findings of the research showed that leadership styles enhance employee engagement at Investrust Bank PLC and the two variables share a very strong association. The findings of the current research revealed that training and development enhances employee engagement at Investrust Bank PLC and the two variables share a very strong association. The findings of the study established that compensation enhances employee engagement at Investrust Bank PLC, and this means that the two variables share a very strong association. The findings of the current study were further supported by the following researchers Alkhatani, (2016), Moody (2012) ,Hammond (2019) ,Negwaiya (2013,Zhijian et al (2013and Sapna et al (2016) who had similar research findings to the current study. Based on the findings of the study, it has been concluded that leadership styles, Training and development and compensation are the factors enhancing employee engagement at. The study recommended that managers and businesses need to create better compensation policies that show the parity of incentives among employees. The study also recommended that companies should place a high emphasis on developing a just and equitable rewards system as one of the tools to engage employees and satisfy their rising job demands.
Description
Thesis of Master of Business Administration.
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