An assessment of critical success factors of microfinance institutions (MFIs) in Lusaka, Zambia.
| dc.contributor.author | Nyirenda, Noah David | |
| dc.date.accessioned | 2025-01-22T06:38:05Z | |
| dc.date.available | 2025-01-22T06:38:05Z | |
| dc.date.issued | 2024 | |
| dc.description | Thesis of Master of Science in Accounting and Finance. | |
| dc.description.abstract | This research assesses the critical success and failure factors of microfinance institutions (MFIs) in Lusaka, Zambia, amid recent closures of six institutions. The study aims to understand factors influencing MFIs' operations in Zambia and proposes measures to enhance critical success factors. The study employed an exploratory research design to lay the foundation for investigating the critical success factors of Microfinance Institutions (MFIs) in Lusaka, Zambia. The research adopted a mixed research approach to deliver conclusions or inferences concerning the critical success factors of Microfinance Institutions (MFIs) in Zambia. Both quantitative and qualitative strategies were used. Quantitative strategies were utilized to analyse data and draw conclusions about the factors critical to the success of MFIs. Data collected was cleaned, processed, coded and analysed using Microsoft office excel and Microsoft office word for qualitative parts. The study targets 29 registered MFIs by Bank of Zambia in Lusaka, selecting 10 with 60 key informants via cluster sampling. Closed ended questionnaires and questionnaire guide were used to gather quantitative and qualitative data, ensuring ethical considerations. Findings reveal limited funding access, operational efficiency, and financial literacy as primary failure factors. Critical success factors include financial stability, marketing strategies, technology adoption, and outreach to under-served populations. Recommendations include diversifying funding sources, tailored financial literacy initiatives, operational efficiency optimization, and enhanced community engagement. This study provides valuable insights and practical recommendations for the sustained success of MFIs in Lusaka. | |
| dc.identifier.uri | https://dspace.unza.zm/handle/123456789/9123 | |
| dc.language.iso | en | |
| dc.publisher | The University of Zambia | |
| dc.title | An assessment of critical success factors of microfinance institutions (MFIs) in Lusaka, Zambia. | |
| dc.type | Thesis |