An analysis of conflict resolution processes and its effectiveness in the reformed church in Zambia : a case of Kabushi congregation in Ndola.
| dc.contributor.author | Banda, Mwila | |
| dc.date.accessioned | 2024-12-16T08:28:10Z | |
| dc.date.available | 2024-12-16T08:28:10Z | |
| dc.date.issued | 2023 | |
| dc.description | Thesis of Master of Science in Peace, Leadership, and Conflict Resolution. | |
| dc.description.abstract | The study was undertaken on an analysis of conflict resolution processes and its effectiveness to resolve conflict at Kabushi congregation in Ndola of Copperbelt Province. The research was because of the negative effects of conflict and unresolved Conflicts. The general objective of the research study was to investigate and establish the conflict resolution methods and its effectiveness in the reformed church in Zambia Kabushi congregation. The specific objectives were to identify the types of conflict resolution processes the church used to resolve conflicts, to establish the effectiveness of the conflict resolution processes to resolve conflict at Kabushi congregation and to analyse the effects of conflict and unresolved conflict in the Reformed Church in Zambia Kabushi congregation. A suitable theoretical framework, Burton’s theory on conflict resolution was used. The study employed qualitative approach embedded on a case study in order to address issues raised by research questions. The total number of respondents was 28, of which 18 were men and 10 were women. The sample was chosen using purposeful sampling method. The methods of data collection included, semi-structured interview and document analysis. The findings of the study were that, at Kabushi congregation leaders used the methods of the church procedures, dialogue, forgiveness, preaching, mediation, compromise and transferring the Pastor to resolve conflict. Consequently, according to responds the methods the congregation used to resolve conflict were mostly effective. The negative effects were pointed out as the congregation earned a bad name, there was tension at church, divisions, breakaways and the church suffered financially. Discussions were done in line with the research findings and recommendation resulting from the findings and discussions were made. The recommendations were that conflict should be dealt with immediately it is noticed, Kabushi should adopt other processes that bring members together, transfers should not always be used when a pastor is involved in conflict and Kabushi congregation should consider organizing seminars to educate members on church procedures. | |
| dc.identifier.uri | https://dspace.unza.zm/handle/123456789/9021 | |
| dc.language.iso | en | |
| dc.publisher | The University of Zambia | |
| dc.title | An analysis of conflict resolution processes and its effectiveness in the reformed church in Zambia : a case of Kabushi congregation in Ndola. | |
| dc.type | Thesis |