An investigation into the implementation of electronic records management systems in government ministries in Zambia.
| dc.contributor.author | Ntalasha, Glenda | |
| dc.date.accessioned | 2024-12-12T10:14:33Z | |
| dc.date.available | 2024-12-12T10:14:33Z | |
| dc.date.issued | 2024 | |
| dc.description | Thesis of Master’s degree of Library and Information Science. | |
| dc.description.abstract | The study investigated the implementation of Electronic Records Management Systems (ERMS) in government Ministries in Zambia. A survey research design was used combining both quantitative and qualitative research techniques. The objectives of the study were to; establish the extent to which government ministries were implementing Electronic Records Management Systems (ERMS), determine the knowledge levels of registry and IT staff on ERMS, establish the factors hindering ministries from implementation of ERMS in Ministries and ascertain whether there is a policy framework for the implementation of ERMS. The sample size was 118 comprising of 30 key informants and 88 respondents (registry clerks and officers). Both purposive and random sampling methods was used to draw the above stated sample. Interms of data collection, a questionnaire and interview guide were used to collect both qualitative and quantitative data from key informants and respondents. The quantitative data was analysed using a specialized statistical software called Statistical Package for Social Sciences (SPSS V26) while the analysis of qualitative data was done using thematic analysis approach. Findings of the study have shown that, the government ministries in Zambia have not implemented ERMS as confirmed by 76% of respondents. Most of the respondents (63%) are of the view that they are not knowledgeable about ERMS this was confirmed by key informants who also indicated that their knowledge on ERMS was inadequate. The findings have also shown that there is no comprehensive policy framework as indicated by 82% of respondents to guide the implementation of ERMS in government ministries. The major factors hindering ERMS implementation government ministries include, financial constraints, equipment limitations and the absence of a comprehensive policy framework and lack of knowledge among staff on ERMS as was the case in other countries such as Kenya and Tanzania. Based on the findings, the study recommended that government should develop a clear policy framework, allocate sufficient funds, and implementing an extensive staff training program to enhance ERMS implementation in Zambia. | |
| dc.identifier.uri | https://dspace.unza.zm/handle/123456789/9018 | |
| dc.language.iso | en | |
| dc.publisher | The University of Zambia | |
| dc.title | An investigation into the implementation of electronic records management systems in government ministries in Zambia. | |
| dc.type | Thesis |