A study exploring human resource best practices in higher learning institutions: a case study of the university of Zambia.

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Chama, Tolomeo
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The University of Zambia
This study aimed at investigating the extent to which the Human Resource Management best practice model by EmpXtrack is applied by the University of Zambia in order to understand the human resource management challenges at the institution. It was a case study of the University of Zambia. Primary data was obtained from 163 employees and 7 management employees using self-administered questionnaires and interviews, respectively. The quantitative data was analyzed using the relative important index (RII), while the qualitative data was analyzed using thematic analysis. The findings show that on average the collective response from the respondents is ‘neutral’ (0.519). A few practices like knowledge sharing, fair evaluation of employees, had the response ‘agree’ with an index of 0.627. The majority of the seven (7) remaining management practices had the response ‘neutral’ (0.474) and only one (1) of the mechanisms; delighting employees with the unexpected recorded the response ‘disagree’ with an index of 0.347. This implies that the human resource department at UNZA was only successful with 3 human resource management practices out of the best 10 suggested by EmpXtrack. This entails that the inadequacy in implementing these management practices could be the cause of the human resource management challenges UNZA is facing.
Thesis of Master of Science in Human Resource Management.