Effects of corporate governance on an organization’s performance : case of competition and consumer protection commission.
Date
2023
Authors
Mwachikoka, Chibulo Foster
Journal Title
Journal ISSN
Volume Title
Publisher
The University of Zambia
Abstract
This study investigated the effects of corporate governance practices on organizational performance, focusing on the Competition and Consumer Protection Commission (CCPC) as a case study. By analysing the relationship between corporate governance structures, processes, and outcomes, this research aimed to provide insights into how effective governance influences the performance of regulatory bodies. The study utilized quantitative and qualitative methods
to examine the CCPC's governance framework and its implications for operational efficiency, regulatory effectiveness, and stakeholder satisfaction. Key findings highlight the significance of transparency, accountability, board composition, regulatory compliance, and stakeholder engagement in shaping organizational performance within regulatory agencies. The research contributed to the existing literature on corporate governance and organizational effectiveness,
offering practical recommendations for enhancing governance practices to optimize performance outcomes in regulatory contexts. To provide answers to the specific objectives of the study, a case study research design was adopted in which the Competition and Consumer Protection Commission was regarded as the single entity being studied. To create a primary source of data, probability sampling procedure were used to select sample size of 62 respondents from the Commission employees. The study applied questionnaire and in-depth interview for accurate purposes to collect data from selected sample and then analysis of those collected data was done quantitatively and qualitatively based on the data collected. The data was analysed using descriptive statistics and multiple regression analysis. The findings revealed from this study show that the CCPC apart from being complied with practice of good corporate governance, also its practice of corporate governance, the organizational performance improvement occurs through having an effective board of directors, accountability, transparency, audit committee and separating the role of the board chairman and the Executive Director. The revealed findings show the Commission’s balanced board size and the audit committee have a strong positive relationship to the Competition and Consumer Protection Commission’s performance while the separating role of the board chairman and the Executive Director has a strong positive relationship to the Commission’s performance in a long run. The study provided recommendations for performance improvement to the management and to the board of the Commission. Also, further recommendations for further
studies were given in the research.
Description
Thesis of Master of Business Administration Degree.