An assessment of the level of adoption and challenges of e-payslips in the civil service: case study of Livingstone district health office.
Date
2024
Authors
Bwalya, Chikoyi Chileshe
Journal Title
Journal ISSN
Volume Title
Publisher
The University of Zambia
Abstract
In the realm of modern governance, the adoption of technology stands as a pivotal endeavour to streamline operations, enhance service delivery, and promote efficiency. This study delves into the realm of electronic payslips (e-payslips) adoption within the health sector, focusing its lens on the
Livingstone District Health Office in Zambia. Grounded in the theoretical frameworks of the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Diffusion of Innovation Theory, this research endeavours to unearth the multifaceted factors influencing the embrace of epayslips and to present an intricate framework that facilitates their increased adoption. Leveraging a rigorous quantitative survey methodology, the study extracts insights from a well-crafted sample comprising 100 respondents—a cross-section of the health workforce. The regression analysis reaffirmed the substantial influence of Performance expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions on Behavioural Intention towards e-pay slip adoption (R Square = .912). Each predictor variable exhibited a significant positive relationship with BI (p < .001), emphasizing their pivotal roles in shaping behavioural intention towards e-pay slip adoption among health workers. The findings resonate with striking implications, underlining the pivotal role of user perception, tangible benefits, operational simplicity, and external encouragement in steering the adoption trajectory. The proposed framework, a culmination of these empirical discoveries, paints a holistic canvas for action. This canvas embraces tailored awareness initiatives, intuitive user interfaces, influential endorsements, provisions for essential resources, an unwavering support network, seamless integration with existing systems, and adept change management. Each stroke on this canvas harmoniously aligns with the research participants' voices and resonates with the theoretical underpinnings. As the dawn of digital governance continues to rise, this study is more than a mere exploration, it is a torchbearer illuminating the path toward a technologically empowered healthcare ecosystem. The insights derived from the study not only
extend the discourse on e-governance but also offer pragmatic directions to stakeholders, policymakers, and administrators who endeavour to orchestrate a symphony of transformation through e-payslip adoption. In a world of incessant change, this research bridges empirical wisdom
with theoretical constructs, paving the way for a more streamlined and efficient healthcare landscape.
Description
Thesis of Master of Science in Human Resource Management.