Improving police information management through the integration of automated fingerprint and geographical information system spatial data.
Date
2023
Authors
Mwiinga, Jeremiah J.
Journal Title
Journal ISSN
Volume Title
Publisher
The University of Zambia
Abstract
Efficient information management is paramount for law enforcement agencies worldwide, including the Zambia Police Service. This study aims to address the challenges faced by the Zambia Police Service through the improvement of their automation system and the integration of biometric features and mobile applications. By examining the perspectives of police officers and proposing actionable recommendations, this research seeks to modernize and optimize the workflow of the Zambia Police Service, ultimately contributing to enhanced public safety. A mixedmethods approach was adopted, incorporating both qualitative and quantitative research methodologies. A survey was conducted among Zambia Police Service officers to gather insights into their satisfaction with the current automation system, their familiarity with biometric integration, and their suggestions for improvement. Additionally, baseline data was collected to understand the existing workflow and information management practices within the Zambia Police Service. The survey revealed that while a majority of officers expressed satisfaction with the current automation system, there were identified areas for improvement, including user interface, data integration, and processing speed. Moreover, officers demonstrated a moderate level of familiarity with biometric integration, with potential benefits recognized in terms of operational efficiency. Concerns regarding privacy issues, technical challenges, and resistance to change were also highlighted. These findings underscore the need for targeted interventions and strategic planning to address the
identified issues. This study provides actionable recommendations for the Zambia Police Service to enhance their automation system and introduce innovative features such as biometric integration and mobile applications. By adopting a user-centric approach, implementing comprehensive training programs, and collaborating with IT experts, the Zambia Police Service can overcome existing challenges and create a more efficient and technologically advanced information management system. Through continuous improvement efforts, the Zambia Police Service can further optimize its workflow, contributing to improved public safety and law enforcement outcomes.
Keywords: Police information systems, Biometric integration, Workflow efficiency, Automation improvement, Law enforcement technology.
Description
Thesis of Master of Science in Computer Science.