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The Adoption and use of ICT's by SME's in the road passenger Operators at Intercity Bus Terminus
(2013-04-15) Munsanje, Nchimunya
The study was aimed at investigating the adoption and use of Information Communication Technologies (ICTs) by Small-and-Medium-sized Enterprises (SMEs) in the road passenger transport sector in Lusaka, Zambia. The study was based on the following general objectives: 1. To determine the factors which influence the adoption and use of ICT’s by SMEs in road passenger transport sector in Lusaka, Zambia. 2. To find out the key ICT adoption attributes amongst SMEs in the Road passenger transport sector in Lusaka. 3. To establish the impact of ICT literacy on the adoption and use of ICTs by SMEs in the Road passenger transport sector in Lusaka. The study used a case study method to collect both qualitative and quantitative data and the diffusion theory of innovation to achieve the objectives. Self administered questionnaires were used in collecting data for this study. Some of the findings revealed that despite the high presence of some ICTs such as radios at 96.3%, usage for business was generally inadequate at about 46%. The prominent barriers to the adoption and further usage of ICTs highlighted in the study were monetary costs at 77% and lack of relevant technology at 76%.It is cardinal that SMEs are encouraged to adopt and use ICTs in carrying out their businesses. The study clearly revealed that performance improvement, increased profitability and increased market share are some of the factors fostering the adoption and use of ICTs by SMEs in the road passenger transport sector in Lusaka. The study therefore, recommends that awareness be increased on the importance of ICTs amongst SMEs. The acquisition of ICT equipment should be enhanced through encouraging cooperation amongst SMEs. Furthermore, company owners should be encouraged to train their employees in ICTs usage.
An examination of records management practices in small and medium enterprises in Lusaka urban district of Zambia.
(The Univerity of Zambia, 2021) Zulu, Yakhiwe Chapansi
The study sought to exam records management practices in small and medium enterprises in Lusaka Urban District of Zambia. The study was guided by four research objectives; to identify the type of records being created or received by the SMEs, to establish the existing record management practices in the SMEs, to examine the effect of records management on business performance in SMEs, and to establish challenges in records management in SMEs. The research design used was a survey. Sources of data were from primary sources and the instrument of data collection used was the interview schedule. The sample size was 20 owners and/or managers of SMEs. All the 20 owners/managers took part in the study. Data analysis was done thematically using content analysis. Research findings showed that the SMEs created and received mostly financial records such as; receipt books, financial statements, bank statements, invoices, books of accounts and purchase orders. Other findings revealed that paper based systems were used to manage records. Records were stored in managers’ offices. Research findings also revealed that to secure and protect records, lockable cabinets were used. Further findings revealed that the managers of records were not qualified in records management and there were no records management policies and retention and disposal schedules in place. The findings established that records management informed a business of its financial position. The challenge faced in managing records was the negative attitude by some managers towards managing records. Judging by the lack of policies and guidelines, it was concluded that the records management practices in the SMEs were inconsistent and inefficient. This study recommends that the SMEs formulate and promulgate records management policies. The SMEs should sensitize all employees on the importance of records and having a sound records management system. Further, SMEs should employ qualified records managers
An informetric analysis of malaria research in Zambia, 1961-2016.
(The University of Zambia, 2019) Chifunda, Namukale
The study focused on an informetric analysis of malaria research in Zambia. This study aimed to investigate research output on malaria in Zambia, from 1961 to 2016. The specific objectives were to investigate the research output on malaria in Zambia in PubMed/Medline from 1961 to 2016, identify the organisations conducting research on malaria in Zambia from 1961 to 2016, explore authorship collaboration in malaria research from 1961 to 2016 and identify the core journal in which research on malaria is published from 1961 to 2016. The quantitative approach was used when designing and planning this study. The study made use of informetric approaches, which is citations analysis by obtaining 440 publications of malaria in Zambia in PubMed/Medline, to fulfill its general objective. These publications were produced between 1961 and 2016. Research output on malaria in Zambia was highest in the period 2011 to 2016 with the percentage of 45.2 (199) publications, whilst the lowest being from the period 1961 to 1975 with the percentage of 5 (2). Organisations conducting research on malaria in Zambia, such as Medical Research Institution produced the majority at 41.6% (183) of these publications, while Government of the Republic of Zambia like Ministry of Health, Chainama Hospital, Ndola Central Hospital, malaria research publications were the lowest at 2.7%(12). The authorship collaboration distribution patterns on articles on Malaria showed that 54.5% (240) were co authored by groups of more than five people, with the lowest of four authorship collaboration pattern at 8.6 %(38) of the published articles on Malaria. The study revealed highest number of malaria publications was the Malaria Journal with 23.0% (101) and the lowest journals were the Annals of Tropical Medicine and the Parasitology Journal with 1.1% (5) each. The distribution of the research publications on aspects of Malaria indicated that a significant number of authors 54.3% (239) authored on general and unspecified aspects on malaria, while the lowest 0.5% (2) focused on the symptoms of malaria. Based on the findings of the study, the following are some of the recommendations; more local research publications must be conducted, all types of authors should contribute equally to the authorship patterns in malaria research and more local authors must be contributing to the journals in which research on malaria is published.
An informetric analysis of malaria research in Zambia, 1961-2016.
(The University of Zambia, 2019) Chifunda, Namukale
The study focused on an informetric analysis of malaria research in Zambia. This study aimed to investigate research output on malaria in Zambia, from 1961 to 2016. The specific objectives were to investigate the research output on malaria in Zambia in PubMed/Medline from 1961 to 2016, identify the organisations conducting research on malaria in Zambia from 1961 to 2016, explore authorship collaboration in malaria research from 1961 to 2016 and identify the core journal in which research on malaria is published from 1961 to 2016. The quantitative approach was used when designing and planning this study. The study made use of informetric approaches, which is citations analysis by obtaining 440 publications of malaria in Zambia in PubMed/Medline, to fulfill its general objective. These publications were produced between 1961 and 2016. Research output on malaria in Zambia was highest in the period 2011 to 2016 with the percentage of 45.2 (199) publications, whilst the lowest being from the period 1961 to 1975 with the percentage of 5 (2). Organisations conducting research on malaria in Zambia, such as Medical Research Institution produced the majority at 41.6% (183) of these publications, while Government of the Republic of Zambia like Ministry of Health, Chainama Hospital, Ndola Central Hospital, malaria research publications were the lowest at 2.7%(12). The authorship collaboration distribution patterns on articles on Malaria showed that 54.5% (240) were co authored by groups of more than five people, with the lowest of four authorship collaboration pattern at 8.6 %(38) of the published articles on Malaria. The study revealed highest number of malaria publications was the Malaria Journal with 23.0% (101) and the lowest journals were the Annals of Tropical Medicine and the Parasitology Journal with 1.1% (5) each. The distribution of the research publications on aspects of Malaria indicated that a significant number of authors 54.3% (239) authored on general and unspecified aspects on malaria, while the lowest 0.5% (2) focused on the symptoms of malaria. Based on the findings of the study, the following are some of the recommendations; more local research publications must be conducted, all types of authors should contribute equally to the authorship patterns in malaria research and more local authors must be contributing to the journals in which research on malaria is published.
An Investigation of the impact on electronic records management on service delivery in the department of immigration in Zambia.
(The University of Zambia, 2024) Kapanda, Mutale
This study sought to investigate the impact of electronic records management on service delivery in the Department of Immigration. Specifically, the study had the following five objectives to achieve at the end of the study: to establish employee’s experience with the electronic records management adopted in the department of Immigration: to determine the extent to which implementation of the ERMS had improved storage of records at the department of Immigration: to assess the extent to which ERMS had improved accessibility and retrieval of records: to investigate the impact of ERMS on service delivery at the department and lastly to identify the challenges arising from use of ERMS in the department. This study used a case study research design using a single cross-sectional mixed methods approach meaning both qualitative and quantitative data was collected for the study. Data was collected from a sample of 110 respondents drawn from target population of approximately 200 staff who interact with the electronic management system (ERMS). A structured questionnaire consisting of close-ended and open-ended questionswas administered on 100 respondents and oral interviews conducted on 10 key informants that were purposively selected for this study. Quantitative data was analysed using the IBM Statistical Package for Social Sciences (IBM SPSS) version 26 while qualitative data was analysed using thematic techniques. The study established that automation has greatly improved the retrieval and accessibility of records as responded by 86.9% of staff surveyed. Further, automation has reduced storage costs and eliminated misfiling and loss of records, resulting improved service delivery. In. Furthermore, results from the study reveal that in terms of improving storage of records, efforts to have full storage off site back-up of records has equally been underway with SMART Zambia. This is to ensure that there is a full recovery plan in times of disasters. In addition,the findings revealed that 86.9% of the respondents were of the view that the implementation of ERMS had improved accessibility and retrieval time of records while 84.5% indicated implementation of ERMS had made it possible for same record to accessed by several users simultaneously. The findings from the fourth objective indicate 90.0% of the respondents rated the speed at which work was being done after implementation of ERMS was faster as opposed to 8.4% who felt it was slow. The major challenges from the studyas revealedby the respondents included lack of fully trained personnel, potential security breaches at , inadequate funding, weak implementation strategies, poor Internet connectivity and frequent power outages, inadequate computer facilities. Other challenges include staff resistance to change. Based on the findings and discussions, the study recommends that the Department of Immigration increases funding to purchase more computers and other related equipment; provides regular staff training based on a thorough needs assessment for all levels of staff;revision of current records management policy to incorporate electronic record management issues spelling out retrieval, accessibility;andimprove backup system to enhance safety and security of electronic records.
An Analysis of the effectiveness of Zambia Competition Commision(ZCC),in Providing consumer rights Information: a Case study of first year students at the University Of Zambia
(2015-06-15) Musa, James Kaoma
With the main objective to analyze the effectiveness of Zambia competition commission in providing consumer rights information to first year students of Library and Information Studies at the University of Zambia, the study randomly drew a sample of 30 students. 30 questionnaires were self administered. Responses were coded manually and analyzed using software- Statistical Package for Social Sciences (SPSS). Found that students were aware of their rights but were not confident enough to exercise them. Attributed this lack confidence to; lengthy and burdensome judicial process and failure of consumer authorities to take heed of consumer complaints. Revealed that ZCC is unpopular, even worse its functions. Deduced that ZCC's mode of information provision is fairly effective due to its failure to engage critical stakeholders in information dissemination programmes. As a result, they lack legitimacy and social sanction. Illustrates that students have a positive attitude towards consumer rights and were eager to learn more about their rights. Found that students do not access information from ZCC. Recommends among other things: a radical sensitization of ZCC and its services; continuous consumer awareness in schools universities and colleges with an extension to traders; the need to simplify information for consumers to understand; need for a forum for redress and the need to make consumer information a public good and allay perceptions that it is meant for specific academic disciplines.
Application of information and communication technologies in library and information services to distance learning students at the university of Zambia.
(The University of Zambia, 2016) Imasiku, Inonge
Although the University of Zambia (UNZA) in its 2013-2017 strategic plan intends to meet increased demand for university education through expanded provision of Open Distance Learning as an option for mass teaching, there is no mention of an equitable increase in library and information resources and services. Several studies and Standards for distance learning library services have stressed the need for equitable access to library services for both on-campus and off-campus (distance) learners. Sadly, there has been a steady decline in library and information service provision to the distance learner. This study therefore sought to explore ways in which Information and Communication Technology (ICT) could be applied to enhance library and information service delivery to distant learners (DLs). It further sought to propose an ICT framework on library and information services support to distance learners at the University of Zambia. A survey methodology was used to collect data on distance learners’ competencies to access information using ICTs, policy on distance learning library services and the extent to which ICTs were being used in both access to and provision of distance learning library services. Questionnaires were used to collect data from 100 distance learners while interviews were used to collect data from 5 librarians and a member of staff from Learner Support, Institute of Distance Education (IDE). The total number of respondents was therefore 106. All the respondents were purposely selected. Quantitative data was analysed using statistical analysis softwaThe study has revealed that distance learners do possess ICT skills required to access ICT enabled resources and services (as revealed by 77%) but the major drawback was that these resources and services were not accessible remotely. It has further been established that in as much as distance learners had abilities to use ICTs like computers, most learners expressed lack of online search skills (73%) as well as problems in using UNZA e-resources. Thus learners may require user education in terms of information literacy, ICT literacy and general library use. Furthermore, a policy, which is a pre-requisite to successful distance learning library support, did not exist at UNZA. Additionally, the extent of ICT use in library support to the DL was low to almost non-existent. As learners seemingly possessed requisite ICT skill and as skill can in any case be developed through training, skill would not be a major drawback in model application. In order to effectively meet the information needs of the distance learner, the study therefore recommended that: the UNZA library adopt the proposed model of ICT library resources and services to the distance learner; employ extensive use of ICT in library support; establish/strengthen co-operative linkages with other universities; and that the Library and Information Association of Zambia establishes ‘Best Practices’ that should act as a benchmark for library support to the distance learner and as such institutions should be able to evaluate their services against this minimum standard.
Assessing the need for a code of ethics for librarians in zambia
(2011-02-17) Maluma -Mwafulilwa, Celine
The study sought to assess the need for a code of ethics for librarians in Zambia. The specific objectives of the study were:To establish whether there were any proffessional values that librarians follow in the absence of a code of ethics,establish whether there was a need for a code of ethics for librarians in Zambia and to find out if in the absence of a code of ethics, the performance of librarians on duty was affected. The study used a sample research design where 120 librarians from Colleges, Universities, Special and Public libraries were purposively sampled for the survey. Two research instruments were used to gather data for the study, questionnaires and interview schedules.The study established that there were professional values that librarians adhered to in the absence of the code of ethics such patron service,preservation of records,and equal access to information among others. The study also established that there was a need for a code of ethics fo librarians in Zambia and that the absence of a code of ethics,affected the performance of librarians in the course of duty.Further more the study has established that Zambia Library Association has the capacity to develope a code of ethics, but has no ability to enforce it due to the absence of library legislation in Zambia.In conclusion, the study comfirmed that librarianship in Zambia is a profession with shared professional values worldwide and in need of a code of ethics.The study therefore recommends that The Zambia Library Association develops a code of ethics for its professionals first and then lobby for library legislation.
An assessment of records management at the courts of law in Zambia: the case of court registries'contribution towards access to justice
(2012-10-08) Pumulo, Nabombe
This study assessed records management and how it contributed towards the process of accessing justice in the courts of law in Zambia. Specifically, the research’s objectives were to assess records management infrastructure and facilities; to examine court registries compliance with records management legislation, policy, and standards; assess the quantity, quality, and job satisfaction of registry staff; and to investigate risk factors in managing court records. Primary data relating to research objectives was collected using the triangulation method (comprising of a survey questionnaire, focus group discussions, face-to-face interviews, participant observations, and secondary sources). Out of a target population of 54 registry clerks earmarked for the study, 43 took part in the study representing 79.6% participation. The study sample was selected using the purposive sampling method. Research findings showed that the general lack of infrastructure development in the courts of law has contributed to the congestion in court registries. Secondly, court registries’ failure to comply with regulations stipulated in the National Archives Act of Zambia had contributed to bad records management in the court registries. Thirdly, findings showed that court registries lacked guidance on how to manage records due to lack of a records management policy and the failure to apply internationally recognised records management standards. Research findings also showed that over staffing in registries, lack of a clear policy on in-service training, and dissatisfaction with work context factors might have influenced poor work culture and morale among registry clerks. Lastly, research results showed that while administrative risks in the court registries had negatively affected the records management function, reputation risks had eroded public confidence in the courts of law and court registries in particular.
An assessment of resource sharing activities among libraries in Zambia
(The University of Zambia, 2015) Zulu, Zachary
Due to the exponential growth and the increasing cost of information resources, it is difficult for a library to acquire all the documents, which are required by the users of a library. Libraries in Zambia are no exception to this paradox. The only way developed by libraries to improve their services to the library user, is by broadening the base of information availability through resources sharing. Sharing of library resources which is an aspect of inter library cooperation means that one library uses the resources of their libraries and vice versa. It is for this reason that this research was conducted. The purpose of this study was to assess the state of resource sharing activities among libraries in Zambia. The study objectives were to establish the state of resource sharing activities obtaining among libraries in Zambia, to ascertain the challenges faced by libraries in resource sharing and to establish whether a policy framework on resource sharing existed in Zambia. Methodology: A survey method was used to collect data from selected libraries in Zambia through self-administered questionnaire and interviews. A purposive sampling procedure was used to select the sample of 41 libraries who constituted past and present members of ZALICO. 7 key informants were targeted for interviews. These included the, the Director National Archives, The president of LIAZ, The Director ZAMREN, The Country representative PERI Zambia, two senior lecturers one each drawn from the UNZA and Evelyn Hone College departments of library studies respectively, and the administrative assistant at ZALICO secretariat, Data collected from the questionnaires were comprehensively analyzed and interpreted using the Statistical Package for Social Sciences (SPSS). Qualitative data were analyzed thematically as themes and sub themes emerged from the data. Findings: The findings of this study revealed that though some libraries engaged in some form of resource sharing activities the state of resource sharing between libraries was unsatisfactory due to the following factors inadequate funding, lack of a unified national union and institutional framework to promote resource sharing among libraries. The study findings further revealed that libraries would like to share resources within networks in which they had the same preferences. Further, the study identified lack of awareness and sensitization on the importance of resource sharing among libraries and limited education and training among librarians as other forms of obstacles to effective resource sharing. However, the study findings also established that inadequate funding was also a major hindrance to resource sharing activities between libraries in Zambia. High subscription fees demanded by ZALICO were also identified as an obstacle. Conclusions: The study concluded that the state of resource sharing in Zambia is not very satisfactory. In view of these findings, it is therefore recommended that an institutional framework to support resource sharing activities needs to be put in place by LIAZ.LIAZ and ZALICO should step up their efforts in lobbying government to expedite the enactment of the Libraries and Information bill through parliament. This is an important ingredient in operatiolizing the resource sharing institutional framework. There is also need for the ZLA and ZALICO to ensure a national Union catalog is activated and focal points identified as well as raise awareness through workshops and seminars on the importance of resource sharing among libraries. Keywords: Library Consortia, Networking, Resource sharing, Zambia, ZALICO
Assessment of the security systems in selected libraries of higher learning institutions in Zambia.
(University of Zambia, 2022) Hampwaye, Bestain
ABSTRACT Security issues in libraries include theft of library materials, the mutilation or vandalism of library resources and dealing with disruptive patrons. Therefore, the purpose of this study was to investigate security measures implemented to prevent theft of library resources and other disruptive vices in selected libraries in Zambia. Specifically, the study investigated the types of security problems being faced by higher learning institutions libraries in Zambia; it also investigated security measures higher learning institutions libraries have put in place to mitigate against security problems libraries are facing and assessed the effectiveness of the security systems used by these libraries. An exploratory study approach was adopted for this study and employed the qualitative method. A purposive sampling technique was used to select the respondents. The data elements from selected academic libraries were the librarians’/deputy librarians, the information systems librarians/IT managers, and circulation librarians. There were 15 libraries under study and were drawn from three provinces; namely; Lusaka, Central and Copperbelt provinces. The sample included libraries drawn from both public and private higher institutions of learning. The basic criteria for selecting libraries was that the institutions should have fully established libraries manned by personnel with a minimum qualification of a Bachelor’s degree in library studies (BALIS). A total of 28 participants took part in the study. The research data was collected using interview guides; an observation checklist and a list of documents were collected, while data was analyzed thematically. The study revealed significant differences among higher learning institutions libraries in Zambia in applying the organizational security measures due to several challenges such as lack of security policies, incompetent staff and inadequate funds for security systems. However, some libraries have put in place security measures to protect their resources which include the installation of surveillance cameras, alarm system, 3M book detection system, generators, training of library staff and the use of security guards to man higher learning institutions libraries. The findings further revealed that half of the higher learning institutions libraries surveyed have deployed technological security measures but require improvement on organizational measures and maintenance of the security devices. This may be due to the over-emphasis on technology as the sole solution to security problems in these libraries. Therefore, the study recommended that security officers should be employed as a security measure since relying on technology alone will not solve the security problems effectively. Keywords: Library, security systems; library resources, security measures; information resources; Zambia
An assessment of the sustainability of Information Technology at the University of Zambia Library
(2010-12-22) Makondo, Francina N. S
The aim of this study was to examine the extent to which the University of Zambia (UNZA) Library is addressing the Information Technology (IT) sustainability challenges with the objective of establishing a feasible IT sustainability model of approach that can be adopted by the Library. Using the case methodology, multiple sources of data, including document review, semi-structured interviews and questionnaires were used to collect data from students, lecturers, librarians, computer centre management and a donor representative. The findings of the study show that most IT acquired since 1992 is no longer functioning. More than 50% of the computers are not functioning, 80% of the printers are not working,and all the photocopiers are not functioning, while the other auxiliary equipment is in a state of disrepair. This state of affairs is caused by several factors including poor funding and luck of support from university administration. Because of poor state of equipment in the Library, the intended benefits of users have not been realised. For instance, 78% of the lecturers do not use the library for a variety of reasons one of which is that they are unsatisfied with the services provided in the Library. The study also revealed that the non-commitment of lecturers to the sustainability of IT could be attributed to their non-involvement in the initial planning of the computerisation project. The findings further show that UNZA Library does not have technical capacity to sustain its IT resources because it does not have its own qualified software and hardware technician since the Library is facing a critical staffing situation. There are no concrete strategies put in place to ensure sustainability of IT in the Library and the university as a whole. Using the sustainability index adopted from the World Bank sustainability Index, a sustainability score is calculated to show the extent to which the Library is sustaining its IT resources. The study came up with a number of recommendations that will ensure sustainability of IT in the Library, such as reconstituting the Library Automation Committee, coming up with a comprehensive information policy and coming up with a strategy to allocate and reallocate funds to support hardware and software upgrades in order to provide and support additional information services. A further recommendation was to amortise the placement costs of technology over a period, in addition to making IT a line item in the Library budget and build indigenous capacity to make the complete withdrawal of funds less disruptive of the ongoing activities. It is further recommended to keep benefit evaluation in perspective of with the Library function. In conclusion, the problem of sustainability of IT is an issue that requires concerted effort in order to make sure that the present problems are resolved such as the reduction of prices, easing conditions of procurement, making IT more human-advancement oriented. There is also need to ensure efficient and effective resource allocation, organisational responsibility and commitment, appropriately scaled technology, cooperation and genuine assistance from donor agencies.
An assessment of user education in academic libraries:the case of the University of Zambia
(2010-12-14) Akakandelwa, Akakandelwa
This study assessed the effectiveness of the current user education programs at the University of Zambia(UNZA).Specifically,the study sought to identify the types of user education programs offered at UNZA;obtain the views of students,academic faculty and library staff on the effectiveness of the current user education programs;determine academic faculty's need for library use in their classes and their opinion on student's need for user education that should be provided to students.The study also sought to identify problems,if any,that affect user education and its effective implementation at UNZA.Furthermore,the study intended to ascertain the extent to which user education has administrative and academic support at UNZA.In order to achieve the above objectives,data were collected from respondents through closed and open-ended questionnaires and structured interviews.Five hundred and forty-four(544)questionnaires were distributed to students and out of these 355(67%)were completed and returned.Sixty-six questionnaires were distributed to the academic faculty,out of which 64%(97%)were completed and returned.Furthermore,six professional library staff were interviewed.The study has revealed that the current user education programs at the University of Zambia mainly consist of library orientations in the form of guided tours.It has been found that these programs are inadquate in content,timing and approach.There is no written policy with regard to library user education.Furthermore,the user education programs are not reflected in the mission statement of the library.The study has also revealed that the majority of the students are aware of the availability of library-based information technology resources but lack skills to use these resources and as a result these resources are underutilized.Furthermore,it has been revealed that that part from academic faculty in the faculties of Humanities and Samora Machel Veterinary Medicine,the level of academic faculty's involvement in user education is very low.Academic faculty in Humanities and Samora Machel School of Verterinary Medicine run courses that have componets of library skills.Most academic faculty are not involved in the teaching and giving of instruction on how to use various library resources and literature sources relevant to the requirements of their specific disciplines.The major problems affecting user education are a lack of a user education policy,lack of professional library staff,and lack of commitment from library management.Other barriers identified included lack of publicity and current awareness services,poor physical premises,inadquate library collections and information technology,and the unfriendly attitude of library staff.Despite the above problems,the study has revealed that most academic faculty are in support of the introduction of a formal user education where the teaching staff and librarians work in partnership.However,there is a general lack of support from University management in terms of funding.In order to make the user education programd effective and successful,the study concludes by recommending the implementation of the folowing elements:the formulation of a library user education policy,the establishment of a library user education committee,the creation of a library user education unit,the appointment of qualified and competent libraries,and the provision of adequate funds and adeguate publicity.
Attitudes of Librarians towards the use of Information and communication Technologies in Zambia
(2011-04-05) Banda, Boniface
Information and Communication Technologies (ICTs) are becoming widespread and libraries in developing countries are quickly adopting them. However, this is not matched with the requisite training and attitudes towards their use. Like in other developing countries, Libraries in Zambia are also rapidly adopting ICTs. Their application however, largely depends on the attitudes of librarians towards them. The purpose of this study was therefore to survey the attitudes of librarians towards the use of Information and Communication Technologies in Zambia. The study was intended to find out whether librarians were trained in the use of ICTs, their perceptions towards the use of ICTs, and factors contributing to their perceptions. This study also focused on how training of librarians in ICTs could influence their use. A survey method was used to collect data in tertiary and research institutions in Lusaka, Central and Copperbelt provinces of Zambia through a self-administered questionnaire. Data collected from 90 librarians were analyzed using the Statistical Package for Social Sciences (SPSS) and Microsoft Excel; and presented in the form of descriptive statistics. The findings revealed that librarians had training in ICTs received at University or College during their formal training. The perception of librarians towards use of ICTs was also generally positive as they consented to most of the attitude items. The study revealed that older librarians were uncomfortable to learn new skills compared to younger librarians and also feared that years of routine work could be replaced instantly with the introduction of ICTs. ICTs were also so recent that most librarians over the age of 28 have not had the benefit of computer training in the course of their studies. Younger librarians also rated their computer proficiency highly than older librarians. Non-professional librarians were also not given equal opportunity to use ICTs. Also, the tasks of librarians were very different and consequently the use of ICTs was more important to one group of librarians than the other. Furthermore, ICTs were recent and recently qualified librarians are trained in ICTs. The study also revealed that librarians employed on contract were given less opportunity to use ICTs and they also worked fewer hours than those on permanent. They also had belated or insufficient training hence found ICTs harder to use. Some librarians were afraid of being replaced by librarians with relevant skills, they also feared the effect brought about by ICTs on their health. Other librarians also believed that ICTs brought uncertainty and discomfort in them with regard to their job security. Information and Communication Technologies also brought more demand on librarians. However, the study revealed that ICTs never create additional tasks to be performed by librarians in a day. If further revealed that training was vital in influencing use of ICTs. Management should therefore, not overlook the perceptions of librarians and their training when new technologies are being introduced as users are key in the success of the adoption and use of technologies. I t is therefore recommended that more emphasis should be placed on changing the attitudes of librarians towards the use of ICTs. Equal opportunity of access to ICTs should also be given to all irrespective of gender, age and employment status, and attitude of librarians. To ensure successful adoption and implementation of ICTs, users of the new system are involved in the automation of the libraries. A funding policy should be put in place for training and procurement of ICT equipment and ICT should be a core component of formal library education in Zambia.
A bibliography on sources of Information for the study of the advancement of Women in the emerging Nations of Africa
(2010-12-20) MacKnight, Violet
Business information provision:The case of TINET in Zambia
(2010-12-08) Kashweka, Kashweka
This study investigates the performance of the trade information Network(TINET)of the common market for eastern and southern Africa(COMESA).It discussed the operations of TINET and the services which it offers to meet the information needs of the business community in Zambia,with a specific reference to Lusaka.The population for the study were large business organisations and small and medium enterprises(SMEs)involved in varius business activities such as manufacturing,agriculture,wholeselling/retailling as well as service companies registered as users of TINET.It also focused on TINET members of staff and the Export Board of Zambia(EBZ),the national focal point for TINET.Although the aim of TINET is to provide information to organisations such as government institutions,intergovernmental organisations and non-governmental organisations(NGOs),the study focused only on business organisations.Unlike government institutions,intergovernmental organisations and NGOs,business organisations operate in a more competitive environment and the decisions they take can be costly for the organisation if they are not based on adequate information.Business organisations therefore constitute a single group that would be expected,undernormal circumstances,to be users of an information service like TINET.Closed and openended questionnaires were used to collect data from business organisations.Out of 50 questionnaires,which were distributed,30 of them were returned.Closed and open-ended questionnaires were also used to collect data from four(4)of the five(5)members of staff targeted at TINET.Data were also collected fron EBZ using semi-structured interviews.Follow-ups on issues about TINET that required further clarification were made to TINET through e-mail.The study revealed that TINET is most helpful in assisting business organisations identify market opportunities for their products and/or services.It also revealed thatTINET is helping businesses through exposure of their products and identifying sources of inputs and consumer items.However,the study found that there is much tobe done if the network is to function according to the expectations of users.The research established that there are more large firms using TINET than small firms,an indication that small businesses are now benefiting from the services offered by TINET.The study identified inadequacy of the information available to meet user needs,financial constraints,understanding,absence of an information policy,lack of co-ordination among participating partners and inadequate publicity about the existence of TINET and its services as some of the problems affecting the operations and functions of the network.The study revealed that TINET was in the process of providing information at a fee in order to improve its operations and services.The study concluded by recommending TINET to consider various types of information and a range of services if the system is to serve its clientele better.It recommends that using the funds that will be gereated TINET should take its services accessible via libraries and other information centers.The study recommmends that the money generated could be used to afford participating partners regular opportunity to meet,exchange information and discuss issues pertinent to the operations and functions of the network.The study recommended the need for a sensitisation programme to motivate top-level management of the government organisations to realise the importance of information and make it readly available to TINET.Finally,the study recommended that libraries,government institutions,non-governmental oraganisations and mass media should be utilized to propagate the existence of and the services provided by TINET.
Computer-Aided Information support system for the Management of Forestry in Zambia
(2010-12-21) Mwamba, Augustine Kabwe
The study is aimed at designing a Computer-based information support system for the management of forestry in Zambia. For this purpose, a survey was conducted to ascertain the information flow structure in the industry and the information seeking pattern of the various categories of forestry personnel. In addition, the study was directed at examining the current practices relating to collection, processing, storage, dissemination and retrieval of pertinent information in this national economic sector. The forestry sector is an important sector in the economy of Zambia. But, due to some historical developments, the sector has been given a superficial attention on the national economic priorities. However, for the purpose of developing the forestry sector, several institutions have been established under the auspices of the Forest Department to conduct research in forestry and to produce forestry personnel. The major forestry research institutions include; (1) the Division of Forest Research, (2) the Division of Forest Products Research, (3) the Bee-keeping Division, the Zambia Forest College and several research stations scattered around the country. This study was therefore, undertaken to gain understanding on how information is coordinated among the forestry institutions. The findings of this study show that the existing manual operated information system in the forestry sector is inadequate to respond to the information needs of the forestry information users. The majority of information users indicated that the current information facilities could not meet their requirements, especially when the information needed was not available at the local information unit. For this reason, the computer-based information support system for the management of forestry in Zambia has been proposed. The proposed information system is to have an information retrieval system with a central database located at the Forests and Timber Research Library in Kitwe. The central database will be fed by the various information units of the forestry information network. Two types of prototype database using Micro CDS/ISIS have been designed. The first one is an integral database comprising bibliographic records and profiles of experts, forestry institutions, information systems and the profiles of research projects. The other one is a set of specialized databases comprising two databases of FOVEG and TSPE. These databases are intended to provide information on the types of forest vegetation found in Zambia, names for tree species, location of specific tree species, and their description. To facilitate the search of these databases, the ISIS Pascal interface has been used to write an application program for the user interface that would allow both the IS staff and the end-users to interact with the system in a friendly way. Finally, a measure for implementing the prototype system and for its further improvements are suggested.
Delhi University and Jawaharlal Nehru University Libraries,India;and University of Zambia and Copperbelt University Libraries,Zambia:a Ccomparative study
(2010-12-06) Zulu, Paul
This study examines the status in terms of general activities,facilities and services of four University of Libraries namely Delhi University and Jawaharlal Nehru University libraries in India,and University of Zambia and Copperbelt University Libraries in Zambia.The study was conducted with a view to assessing the effectiveness with which these libraries are able to carry out their activities and meet their responsiblities through library administration and the staff,budgets,collections,facilities,services,automation and other new technologies;to identify the problems thse libraries face as they carry out their activities;and make recommendations for possible measures for improvement.Books,dissertations,periodical artcles,seminar papers,dictionaries and handbooks were consulted.In addition,the study required raw data on the current status and conditions in the libraries being studied.The descriptive survey method was used for the systematic collection,analysis and interpretation of the data.To use this method effectively a structured questionnaire,covering the various aspects of the study,was developed.A set of ten questionnaires were distributed to each of the four libraries being studied.Although there are differences in the choices of forms and kinds of catalogues used,classification schemes and subjects heading lists used,the findings of this study portray that standard procedures,practices,operations and applications are followed by all the four Universities.The problems of understanding,non recognition of librarians as academic counterparts of the University of faculties,poor space,shelves and seating arrangements were found to affect these libraries differently and recommendations have been made respectively.The study also revealed that the issue of inadquate funding is predominant in all the four libraries being studied giving rise to and exacerbating more other problems.
Designing a Business Information Service-A proposal for Zambia
(2010-12-10) Namushi, Nyambe
This thesis attempts to identify the role of LIDS,users of business information,sources of business information and goes on to suggest a nation wide business information service.The thesis begins with a general outline of background information on the economic situation and structure of industry and commerce in Zambia(chapters 1 and 2)This includes brief description of mining industry,manufacturing and agricultural industries,industry policy and legislation;the structure of para-statal and private sectors,banking and non-banking financial institutions,small scale industry developments and research development services.Chapter 3 analyses business information in Zambia based on a questionnaire distributed to the small business community in Zambia.The findings of this investigation are presented and consist of types of information used,difficulties of obtaining information,acquisition,and how informationis used.Chapter 4 discusses the providers and potential of business information obtained from various(ie government departments and ministries,professionals,trade and commercial organisations,chambers of commerce,research institutions,trade literature and training institutions).The fifth chapter debates the needs for a business information centre,advances the advantages it would provide,and gives examples of information services in four different countries.The role of international organisations in promoting services for industry in developing countries is also mentioned.The concluding chapters dwell on the proposals for the nation wide information services for industry(chapter 6);discussing possible options,the implications of establishing such a centre,and considers accessibility of information through provincial access points.It also considers creating an advisory bord,and the functions and structure of the proposed network.The thesis concludes with chapter 7 which draws observations and recommendations towards an information service for the emerging enterpreneurs to make economic and industrial diversification a reality
Designing a computer-based circulation control system:with reference to the needs of the University of Zambia Library
(2010-12-01) Zulu, Chadzanso Floyd Saul
In this study a case for the automation of circulation control is made.The philosophy of circulation control is presented.A circulation control model upon which various manual-based and computer-based systems are compared for effectiveness, is developed.A general review of the environment of the automation of circulation control is presented.Design issues pertaining to the planning for the automation of circulation control are considered.The study also presents a case study of the manual-based cirulation control system of the University of Zambia library where a case for automation of its circulation function ic made.It ends with an outline of the hardware configuration of the proposed UNZA CIRC System

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